At Sophfeet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process within 30 days of receiving your order. Here are the details:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Initiating a Return: Please contact us at info@sophfeet.com to initiate a return. Include your order number and reason for the return in your email.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.
Exchanges: If you would like to exchange your item for a different size or design, please contact us to arrange an exchange.
For any further questions about our return policy, please contact us at info@sophfeet.com. We are here to assist you!